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Author Topic: Questions about Payment  (Read 7399 times)


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Questions about Payment
« on: 09 November 2009, 11:51:35 pm »

Payment information

Our website shop offers several payment options, as follows:
  • PayPal account
  • Credit Card
  • Cheque
  • Money Order
  • Bank Transfer

When you proceed to the checkout, where you will be asked if you are a new customer or a returning customer.  At this point you may choose to create an account, which allows you to check on the progress of your order.

If you do not wish to create an account then you can choose the PayPal Checkout Express option:
Click on the PayPal button, you are then taken to the PayPal website to process the order, from here you can choose whether to use an existing PayPal account, or click on “continue checkout” to use a Credit Card.

If you do wish to create an account you can then use the Website Payment options.  After confirming the delivery address you are then given 3 options:
  • Checkout with PayPal, which as the option above will take you to the PayPal website to process the payment.
  • Credit Card, enter your credit card details in and process the payment on the site.
  • Cheque/Money Order, this will give you the company mailing address and details of to make the payment payable to.  This option also provides details for making a Bank Transfer; please use the correct details for your location.  For theses options please enter “Special Instructions” to detail which method you have chosen to pay.

Please note that some customers may experience an issue with the PayPal payment system we use on our website. This is due to the confirmed address policy that PayPal have in place; their system checks to see if a buyer’s credit card billing and shipping addresses are the same, and in some cases, PayPal has examined the buyer’s PayPal account history.  If this is stopping you from placing your order please choose another payment option or contact [email protected] so that we may raise an invoice which should allow your payment to go through.

VAT Free

Certain European businesses qualify for VAT free orders, if you are one of these businesses and would like a VAT free quotation for a quantity of units please follow the following instructions:

Email [email protected] in the subject of the email please enter VAT Free quotation in the email please have the following details:
  • The company VAT number
  • Registered company name
  • Registered company address
  • Company telephone number

We will then verify these details with the UK Tax office, and provide you with a quotation.  If you proceed with an order, your invoice showing the VAT free purchase will be sent via PayPal.  Your items will, as with all orders, be despatched upon receipt of cleared funds.

If you experience any difficulties with making a payment please email the sales team [email protected] who will be able to assist you with your purchase.

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