New IT forum
27 June 2022, 12:04:31 pm *
Welcome, %1$s. Please login or register.

: PiHub now in stock.
 
Pages: 1 2 [3]

Author Topic: Poor connection of euro cable  (Read 34103 times)

brad1973

  • Newbie
  • *
  • Posts: 4
Re: Poor connection of euro cable
« Reply #30 on: 08 March 2012, 11:20:01 am »

Yep, same experience here. I sent an email two weeks ago (with a follow up a week later)....

AND STILL NO REPLY!!!!

What is it with you guys? I could just go ahead and order it from your shop but come on - where's the customer service here?

It doesn't make me want to buy anything else off you in future. Not impressed.
Logged

NewIT_Jason

  • New IT Technical Staff
  • Administrator
  • Sr. Member
  • *****
  • Posts: 269
Re: Poor connection of euro cable
« Reply #31 on: 08 March 2012, 03:36:45 pm »

Sorry for the delay in getting a resolution to this problem, we informed Globalscale of the problem and they have had some more connectors manufactured. We have now been informed that they will be despatching these from China next week, so we should have them around the 22nd, please email [email protected] with your original order number and we will get a replacement shipped out to you as soon as we receive them.
Logged

julien

  • Newbie
  • *
  • Posts: 1
Re: Poor connection of euro cable
« Reply #32 on: 16 March 2012, 09:23:33 am »

Hello,

I notice the same issue and send an e-mail at [email protected], still no reply.
Can i expect a reply after the 22nd ?

Please give us some news ASAP. I follow this thread.

Regards,

Julien.
Logged

poppychal

  • Newbie
  • *
  • Posts: 1
Re: Poor connection of euro cable
« Reply #33 on: 24 March 2012, 06:40:13 am »

This was also common for the guruplug, the trick is to:-
Attach the mains lead to the power adapter slider with it detached from the (guru)plug so that you can push it in really hard against a table top.
Presumably this will also work with the dreamplug.



---------------------
Herve leger|HervelegerDresses
Logged

brad1973

  • Newbie
  • *
  • Posts: 4
Re: Poor connection of euro cable
« Reply #34 on: 25 May 2012, 09:50:55 am »

Having failed to receive even an email response from New IT,  let alone the part itself I'm going to stop wasting my own time and just buy one from the New IT shop. However, there are two "power sliders" listed under DreamPlug accessories:

https://newit.co.uk/shop/proddetail.php?prod=DreamPlug_Slider

https://newit.co.uk/shop/proddetail.php?prod=power_slider

Any chance someone could let me know which one I should order? I don't want to get another copy of the defective version.

Logged

pe7er

  • Newbie
  • *
  • Posts: 8
    • Joomla Specialist db8 Nijmegen Netherlands
Re: Poor connection of euro cable
« Reply #35 on: 22 June 2012, 10:06:24 am »

I am using item 5, and got the same problem.The problem is at the interface of 2 and 5.
The pins on 2 are too short, or the small copper plates on 5 are too much "digged" in  part 5.
I have tried to push up the copper plate, but dont find the solution to do it with a small screw driver. Is it possible to have a drawing that explain how these plates are mounted ?
As a temporary solution, I use some small aluminum plates to improve the contact.

I have the same problem with the connection of 6 + 5 + 2: I have to keep pressing 6+5+2 to give my DreamPlug any power.
For the moment I've disconnected part 2 and use an external 5V powersupply...

edit: I've just found out that my connection problem is with part 5:
one of the pins does not make a good connection with the metal strip (that should transfers the power to part 2).
It only works if I press that pin really hard...
« Last Edit: 22 June 2012, 10:30:37 am by pe7er »
Logged
Peter Martin - Joomla Open Source CMS specialist http://www.db8.nl
OS: Arch Linux | Arch Linux ARM | Debian | Ubuntu
Toys: Raspberry Pi | DreamPlug | SheevaPlug | PogoPlug ;-)
Pages: 1 2 [3]
 
 

Powered by MySQL Powered by PHP SMF 2.0.10 | SMF © 2015, Simple Machines Valid XHTML 1.0! Valid CSS!